While you can handle most of your healthcare online, some things are better handled in person. Your local Medicare office may be able to help you enroll in Medicare, get a replacement Medicare card, and more.
Medicare offices are usually Social Security offices. If you want to visit a Social Security office near you, visit the SSA website and use their field office locator tool. Click on “Locate An Office By Zip.” Once you enter your zip code and click “locate,” you’ll see a list of the offices in your area. You’ll see each office’s address, phone number, office hours, and any other additional notes.
Why and How to Contact Medicare
Calling 1-800-MEDICARE allows you to:
- Check your claim status
- Find out if your medical service or product is covered
- Ask your billing questions
- Check your account balance for Part A or B
- Report fraud
- Report a lost or stolen Medicare card
Keep in mind that the Medicare office can’t help you with your private plan (like Medicare Advantage, Medicare Supplement, etc.). For questions with your private plan, you can contact your insurance agent.
Medicare Office Hours
Social Security hours will vary by location. When you use the office locator tool, you’ll be able to see their hours and their phone number.
Medicare Phone Number
The main Medicare helpline number that you can call with billing, claims, medical records, or expenses questions is 1-800 MEDICARE (1-800-633-4227)/TTY 1-877-486-2048.
Medicare Mailing Address
The main Medicare office (CMS office, Centers for Medicare and Medicaid Services) is located in Woodlawn, Maryland. There are additional regional Medicare offices in D.C., Boston, New York, Philadelphia, Atlanta, Chicago, Dallas, Kansas City, Denver, San Francisco, and Seattle.
If you need to mail something to Medicare, use the following address:
Medicare Contact Center Operations
PO Box 1270
Lawrence, KS 66044
Regional offices are as follows:
The Hubert H. Humphrey Building
200 Independence Ave., S.W.
Washington, DC 20001
John F. Kennedy Federal Building
15 New Sudbury St., Room 2325
Boston, MA 02203-0003
New York, NY
26 Federal Plaza, Room 3811
New York, NY 10278-0063
801 Market Street
Philadelphia, PA 19107-3134
Atlanta Federal Center, 4th Floor
61 Forsyth Street, SW, Suite 4T20
Atlanta, GA 30303-8909
233 North Michigan Ave, Suite 600
Chicago, IL 60601
1301 Young Street, Room 714
Dallas, TX 75202
Kansas City, MO
Richard Bolling Federal Building
601 East 12th Street, Room 355
Kansas City, MO 64106-2808
1961 Stout Street, Room 08-148
Denver, CO 80202
San Francisco, CA
90 7th Street, #5-300 (W)
San Francisco, CA 94103-6706
701 Fifth Avenue, Suite 1600
Seattle, WA 98104
Can you get Medicare Online?
Yes, you may not have to visit your local Medicare office or call Medicare at all. As long as you feel comfortable using your computer instead, you can apply for Medicare, manage your benefits, get answers to your questions, and even request a new Medicare card all online.
If you do want to visit your local Medicare office in person instead, it may be a good idea to call ahead and make sure that they can help you with your question or concern.
Why would you need to go to a Social Security Office?
Most things can be done online nowadays, but there are still a few non-Medicare related tasks that you may need to visit your local Social Security office for. For example, there are ten states that don’t allow you to get a replacement Social Security card online, though this may change in the future. The ten states are Alabama, Connecticut, Minnesota, Nevada, New Hampshire, Ohio, Oklahoma, Oregon, Utah, and West Virginia.
Other services you may need to handle in-person are completing benefits applications with a translator, applying for survivor benefits, and getting a Social Security number for the first time if you didn’t get one as a baby.